Velocity and NetSpeed to Merge
Dear Velocity Internet Customers,
We are delighted to announce that two of Canberra's largest Internet
Services Providers, Velocity and NetSpeed, are merging.
The merger of two of Canberra's largest and best-regarded Internet companies
creates huge opportunities for efficiencies and growth in this ever-changing
Immediate improvements will be experienced by the customers of both
providers including extended support hours, expanded product range and
greatly increased Internet backbone capacity.
Velocity and NetSpeed both have strong brand awareness and customer loyalty
in the local market and will continue to operate as two separate brands.
How will this affect me?
We will be working hard over the coming weeks making changes to our back-end
systems to bring better efficiencies into our combined networks.
You will never need to change your email address or login name though, as
these will be kept the same at all times.
All staff, phone numbers and addresses will remain the same. Both companies
will be moving to a newer and larger office in the near future once a new
location has been secured.
Will my password change?
No, your password will not change. But remember, it is a good idea to
change this occasionally for other security reasons.
How will this benefit me?
The merging of two companies will allow us to offer a larger range of products
and services. Further details of these will be released in the near future.
What immediate changes will I notice?
We will immediately be upgrading our total bandwidth to the Internet. This
will result in faster peak time downloads for all our customers.
There are also some changes to our billing and payment systems that must
take place to reflect the new company ownership.
Firstly, we have changed our banking account numbers. If you currently make
payments via Direct Funds Transfer (DFT) you will need to change the bank
account that your funds go into.
The new banking details will be included in your next invoice from us. If
you would like to update your records now the new back account details are:
Account Name: Velocity Internet Holdings Pty Ltd
Account Number: 18-356-8714
The old bank account will be closed down shortly so please make this change
Credit card receipts will reflect the new company name.
We are very excited about the many benefits this merger will bring to all
our customers and we look forward to bringing you better / stronger / faster
services long into the future.
All the Velocity staff will be joining with the NetSpeed crew and we will
shortly be advertising for additional technical and sales staff to join us
on our future projects.
If you have any questions or would like to provide us with your feedback,
please feel free to do so at any time.
Thank you very much for supporting these two local businesses. We look
forward to many new and exciting times ahead.
The whole team at Velocity and NetSpeed.