** Important Announcement from Velocity Internet **
Dear Velocity customers and friends.
This email is to advise you of two important changes that will be taking place that will affect your account with us.
Firstly, we will be changing the renewal / anniversary date for all monthly accounts to the 1st of each month. This change will make it easier for all customers to monitor their usage as your quotas and changes will all take place from the start of each calendar month.
As most customers already have their plan anniversary date set at the first of each month, this will not affect you in any way. However, if your billing / anniversary date is after the first of the month then your plan will change slightly and you will shortly receive a pro-rated bill to bring your billing month in line with the new calendar month.
We hope that this does not inconvenience or confuse any customers. We feel that it is easier for reporting and plan management for all parties that all billing and plan changes are reported as calendar months.
Secondly... To ease the transition and pro-rated plan changes and so as to eliminate any disadvantage that could arise from these changes we will be providing UNLIMITED INTERNET ACCESS for all customers between now and the end of the year.
That’s right... You pay no excess usage fees, you wont get shaped and you can enjoy all the gaming and downloads you like for the rest of the year for no additional cost above your current connection plan fee.
We would like to wish you all a very merry Christmas and New Year and on behalf of all the team here at Velocity Internet I would like to say a big thank you to you all for your terrific support and your continued custom both for the year just passed and for the exciting year to come.